Contact Us
Get in Touch
We welcome enquiries from broker partners and prospective trading partners. Please use the form below or contact us directly. We aim to respond to all enquiries within two business days.
Brokers
Use the form below for underwriting enquiries, new business discussions or broker panel applications.
Policyholders — Policy Enquiries
For renewals, amendments and general policy questions, please contact your broker in the first instance.
Policyholders — Claims
To report a claim, call 0333 000 0000 (24 hours). See our Claims page for full guidance.
Send Us a Message
Please complete the form below. Fields marked with an asterisk (*) are required. We will respond to your enquiry within two business days.
132a Bournemouth Road
Chandler's Ford
Eastleigh
SO53 3AL
Please have your policy number ready.
FCA Firm Reference: 771791.
Company No. 8164227.
Registered in England and Wales.
Our Complaints Procedure
We take all complaints seriously and are committed to resolving them promptly, fairly and transparently. If you have a complaint about our products, services or the way your claim has been handled, please contact us using the form above, selecting "Complaint" as the nature of enquiry.
We will acknowledge your complaint within five business days and aim to provide a final response within eight weeks. If we are unable to resolve your complaint to your satisfaction, you may refer the matter to the Financial Ombudsman Service.
Financial Ombudsman Service
Exchange Tower, London, E14 9SR
Tel: 0800 023 4567 | 0300 123 9123
Website: www.financial-ombudsman.org.uk