Claims
How to Report a Claim
If you have been involved in an incident and need to make a claim, please follow the guidance below. It is important that you report incidents promptly and do not admit liability at the scene.
24-Hour Claims Line
0333 000 0000
Available 24 hours a day, 7 days a week. Please have your policy number to hand when calling.
Claims by Email
claims@walsinghamunderwriting.com
For non-urgent claims or to submit supporting documentation, please email us with your policy number and a description of the incident.
What to Do at the Scene
If you are involved in a road traffic accident, your immediate priority is the safety of all persons involved. Once it is safe to do so, take the following steps:
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1
Ensure safety
Check for injuries and call the emergency services if required. Move vehicles only if it is safe to do so.
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2
Do not admit liability
Do not make any admission of fault or offer of payment to any third party at the scene. This could affect your claim.
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3
Gather information
Obtain the names, addresses, vehicle registrations and insurance details of all parties involved. Note witness details where possible.
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4
Record the scene
Take photographs of all vehicles involved, the surrounding road layout, and any visible damage where it is safe to do so.
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5
Report the incident promptly
Contact the claims line or email us as soon as possible. You should notify us of all incidents, even if you do not initially intend to make a claim.
What You Will Need
When reporting your claim, please have the following information available:
- — Your policy number
- — The date, time and location of the incident
- — Registration numbers of all vehicles involved
- — Names and contact details of third parties
- — Any police incident or reference numbers
- — Photographs, if taken at the scene
Windscreen Claims
For windscreen repairs and replacements under a comprehensive policy, please call the 24-hour claims line who will arrange a suitable approved repairer.
Who to Contact
The table below provides the principal contacts for claims matters. Please quote your policy number in all correspondence.
| Type of Enquiry | Contact | Hours | Reference |
|---|---|---|---|
| New claims — all incidents | 0333 000 0000 | 24 hours / 7 days | Policy number required |
| Claims by email | claims@walsinghamunderwriting.com | Monitored Mon–Fri, 9am–5pm | Include policy number in subject |
| Existing claims — progress | 0333 000 0000 | Mon–Fri, 9am–5pm | Claim reference required |
| Third party claims | claims@walsinghamunderwriting.com | Mon–Fri, 9am–5pm | Insured vehicle registration required |
| Windscreen & glass | 0333 000 0000 | 24 hours / 7 days | Policy number required |
For brokers
If you are a broker managing a claim on behalf of your client, please use the standard claims contacts above and identify yourself as the placing broker when reporting. We will ensure your client's claim is directed to the appropriate claims handler.
If You Are Not Satisfied
We take complaints seriously and are committed to resolving them promptly and fairly. If you are dissatisfied with how your claim has been handled, please contact us in the first instance using the details below.
If we are unable to resolve your complaint to your satisfaction, you may be entitled to refer the matter to the Financial Ombudsman Service. Details of this right will be provided to you in our formal response to your complaint.